Contact Us
Need help? Reach us anytime and our team will assist you quickly.
Send a Message
How We Can Help
- Account and profile-related issues
- Order flow or restaurant listing queries
- Offer visibility and platform support requests
- Privacy and terms related clarifications
Response Time
Most support requests are answered within 24 working hours. For urgent issues, please message us directly on WhatsApp.
Frequently Asked Questions
What is RealPlate?
RealPlate is a food discovery platform where you can see real prices from restaurants—no hidden or surge fees. You can browse offers and order food at transparent rates.
How do I order food on RealPlate?
Browse trending offers or restaurants, select items, and send your order via WhatsApp to the restaurant. They receive the lead and can confirm your order directly.
Is there a delivery fee?
Delivery terms and charges are set by each restaurant. RealPlate shows you the offer and menu prices; any delivery fee is as communicated by the restaurant.
How can my restaurant join RealPlate?
Go to the partner section, register your restaurant, and choose a plan—Free (listing only), Essential, Starter, or Exclusive. Plans include menu/offers limits and WhatsApp order limits depending on tier.
What do I get in the paid plans?
Paid plans include better visibility and additional limits. Some tiers also provide analytics/insights and advance partner support. Platform commission may vary by plan.